Works - Fantasy

The Future of
Learning & Support

Adobe asked Fantasy to help the 97% of visitors who failed to solve their problem or answer their question on the first try.

We conducted stakeholder interviews and ran workshops to understand Adobe’s biggest business challenges and customer needs with learning and support.

We conducted stakeholder interviews and ran workshops to understand Adobe’s biggest business challenges and customer needs.

To better identify Adobe’s users, Fantasy created Archetypes from their user segments and identified their pain points and unique considerations.

Fantasy crafted a digital strategy that not only addresses immediate needs, but reaches beyond and into the products.

Learn

Iterate

Design

We crafted specific solutions to meet real use cases and tested them to ensure that our solutions would hit the mark.

We created a web-based platform that makes it easy for Adobe’s customers to find solutions to their questions.

Precise work requires precise measurement and our documentation was no exception.

There’s no better place to find help or answer your questions than right when you need it... from within the product itself.

In-product video-based chat with screen sharing capability that allows on-screen guidance to solve customer's issue.